Bissell 3990 Total Floors Velocity Bagless Upright Vacuum Cleaner
by Bissell
|
Our Price: $186.75 Availability: Usually ships in 1-2 business days Buy Used: from $89.99 (click here) Category: Kitchen See more product details |
|---|
Kitchen and Housewares Reviews of Bissell 3990 Total Floors Velocity Bagless Upright Vacuum Cleaner
Customer Review: Terrible Customer Service
Summary: 1 Stars
Well, this was a great vacuum while it worked. It definitely lived up to all the promises of the other reviews. In just 3 months, and maybe 15 uses max, we had to replace the belt 4 times. Then the motor just burned out. After speaking with several discourteous Bissell representatives who told me I needed to drive 1.5 hours to get my vacuum fixed, I got a return label and sent the vacuum back to Bissell. I was promised a new vacuum in 2 weeks after my return. 3 weeks have passed, and I just now received my "new" vacuum. Unfortunately, its not new nor is it a Total Floors. In addition to the wrong model, they sent a hose that didn't fit the vacuum. So once again, I have a broken vacuum, not to mention a vacuum I didn't order. All-in-all, the vacuum works well when it works. However, Bissell's customer service is terrible and they didn't even provide the right vacuum. I don't recommend Bissell for their customer service.Customer Review: I love this vac!
Summary: 5 Stars
This is such a great vaccuum. I never imagined I could get such a great product at such an affordable price. As soon as I got it, I assembled it, which was very easy, and immediately vaccuumed my living room floor (which I had just vaccuumed the day before with my 'old' vaccuum). I picked up more dirt than I thought we had! Then I took it for the real test: the kitchen linoleum. Usually, when I vaccuum a hard floor, I end up with little pieces of trash thrown all over my feet, and the floor is never really clean. This time was different! I got NOTHING thrown back at my feet, and when I was done, I walked barefoot across the floor. It felt like I had just swept! I can't believe I'm saying this, but I will probably never sweep again, this vaccuum does such a great job. I am thrilled with it.Customer Review: great cleaner
Summary: 4 Stars
I am very happy with the vacuum. It works great on all types of floors and gets very close to the edges and walls. The attachments are great for the car, stairs and couch. It is on the heavy side and a little heavy to push but I am very happy with it. Customer Review: This vacuum sucks...and not the right way
Summary: 1 Stars
I purchased this vacuum based on the positive reviews on Amazon. I have two dogs, including one sheperd mix (long hair & lots of it).
At first the vacuum performed great. I replaced a dirt devil that needed retirement, and this was a great improvement. Within a few months the suction was reduced. I checked the filters and always empty the canister when it is half full. I also checked the underneath of the vacuum including removing the bottom plate, and removed all the hoses, cleaned them, and returned them to the unit. Later I found that above the canister there is a plastic piece that can be removed. Upon removal this piece was found to be clogged with hair and dirt, and seemed be the problem. Now, just a few vacuum jobs later the suction is still not great, and the (useless) suction indicator is not in the green. This indicator has a red section that's supposed to tell you it's clogged, a green section that's supposed to tell you all clear. My vacuum stays in the gray section. What use is this? The hair clumps on the floor instead of being sucked into the vacuum. I am constantly cleaning the lower filter and checking the plastic piece above the canister. This is messy work, and what good is a bagless vacuum that you have to get your hands and arms full of dust to clean every other time you use it?
Another gripe is the vacuum arm that wraps around the unit. Every time I use the vacuum this arm comes loose from the lower section that connects the suction to the bottom of the vacuum. I usually notice it when the hair on the ground clumps or the canister comes up empty. The vacuum is noisier than when we first received the unit.
Another reviewer stated he had a belt meltdown within a week. I know exactly what happened because the same thing happened with my vacuum. Fortunately I had my wits about me enough that day to notice the vacuum head not spinning and a slightly different noise. The mechanism that keeps the vacuum head from spinning is just a lever that pushes the belt past the motor drive. The motor drive still spins like crazy, the belt's just not attached. However, if the belt slips off this lever onto the motor drive directly, the belt spins on the motor drive and the stationary lever simultaneously. Looking at the operation of this, it's easy to see how a belt would melt down within minutes.
The $60 dirt devil is noisy, and has a bag, but it was a lot less hassle. Personally, after this bagless experience I'm ready to go back to having a vacuum with a bag. I haven't found the right vacuum yet, but this is the wrong one.
Customer Review: MEAN GREEN MACHINE
Summary: 5 Stars
THIS MACHINE IS A LITTLE HEAVY, BUT I LIKE IT! SOOO GLAD TO HAVE MY BISSELL BACK. FOR SOME STUPID REASON, ABOUT 6 MONTHS AGO I DECIDED TO TRY THE PET DIRT DEVIL, BIGGG MISTAKE. I WILL NEVER LEAVE BISSELL AGAIN! I HAVE 3 KIDS, 4 DOGS, 4 CATS AND THIS THING PICKS UP EVERYTHING, I GET A FULL CUP EVERY TIME. ITS NOT THAT LOUD AS SOME VACUUMS. IT IS SO EASY TO DUMP THE BISSELL, I KNOW ALOT OF PEOPLE COMPLAIN ABOUT BAGLESS VACUUMS BACAUSE OF DIRT AND DUST FYING EVERYWHERE WHEN YOU DUMP, ALL I DO IS PLACE A GROCERY BAG INSIDE OF MY TRASH CAN AND DUMP IT AND TIE THE BAG, NO MESS TO CLEAN UP. THIS VACUUM HAS A 35FOOT CORD, THATS GOOD FOR ME, I CAN VACUUM OVER HALF OF MY HOUSE WITHOUT UNPLUGGING. WITH THE DIRT DEVIL I COULDN'T EVEN VACUUM MY WHOLE LIVING ROOM. AND ALSO THE CORD WRAP IS UP HIGH YOU DON'T BREAK YOUR BACK TO WIND THE CORD UP. LOVE THE FACT THE I CAN USE MY FOOT TO ADJUST THE HEIGHT AND TURN OFF THE BRUSH. I DO BELIEVE THE TOTAL FLOORS COMES IN GREEN AND BLUE, I RECIEVED THE GREEN ONE, HAPPY ABOUT THAT! TIRED OF BLUE AND RED. OH AND I VACUUM MY KITCHEN FLOORS AND THIS WILL FIT UNDER MY CABINETS AND IT DOES WELL ON EDGE CLEANING. THE TURBO BRUSH IS A NICE TOOL, BUT IT LIKE ALL OTHER TURBO BRUSHES I'VE USED DO REQUIRE REGULAR CLEANING,HAIRS GET STUCK AROUND THE BELT AND IT STOPS TURNING. BUT THEY DO COME APART EASY.